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Rockwall, Royse City Urgent Care establish effective COVID-19 protocols, testing

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(Rockwall, TX)—April 2020. The owners and staff of Rockwall Urgent Care and Royse City Urgent Care want the community to know that the clinics are open 7 days a week and are implementing positive changes to keep you and your family safe during the COVID-19 pandemic. These include safe check-in procedures, COVID-19 testing, a user-friendly Telemedicine option, and continued Occupational Medicine care for businesses.


With regard to patients who need to be seen for injuries or other illnesses, both clinics are being proactive. “We recently implemented a new check-in procedure,” says Khristina Pierce, Clinic Manager. “We are asking patients to call the front desk to ‘check-in’ virtually from their cars and wait in their vehicles until we call them back to an exam room.”


Dr. Scott Pierce, Medical Director of Rockwall Urgent Care, shared information about COVID-19 testing at both Rockwall Urgent Care and Royse City Urgent Care. “We have recently obtained quality COVID-19 testing kits that will meet multiple needs of our community. These tests, which we send to a lab for processing, will provide test results in approximately 1-3 days. Anyone who may have COVID-19 symptoms—such as fever, cough, difficulty breathing, and fatigue—should call Rockwall Urgent Care or Royse City Urgent Care upon arrival. The clinic has taken proper safety and cleaning precautions to ensure the wellbeing of patients who think they may have COVID-19, our staff, and our other patients.

With regard to concerns about COVID-19, Dr. Pierce assures patients, “Please know that we are monitoring new information on an daily basis and responding with protocols that protect both our patients and our staff while still allowing us to deliver the same quality care we always have.”


First of all, the Telemedicine option means patients may visit with a provider from their homes and have a virtual appointment using their smart phone, iPad or computer. Patients may be seen for many minor illnesses or injuries, including dental pain, eye pain, headaches, nausea and vomiting, rashes, seasonal allergies, upper respiratory infections, and more.

A Telemedicine visit is only $75, no insurance required. Visit the website at, and click on “Telemedicine Check-In.”


The Occupational Medicine Department is still fully operational and meeting the needs of businesses and municipalities in the area. Note that their department has a separate entrance in the main hallway of Rockwall Medical Center.

“The Lake Ray Hubbard community has chosen us Best Urgent Care for six years in a row, and these protocols—Telemedicine, COVID-19 testing, a separate entrance for Occupational Medicine patients—are just part of the reason why,” says Leslie Wilson, Marketing Director. “We work quickly to adapt to the needs of our patients and the effects of any given situation.”

The clinics, including the Telemedicine Department, have amended clinic hours during the COVID-19 pandemic: 7 days a week 10:00 a.m. – 6:00 p.m. The Occupational Medicine Department is open Monday – Friday 10a – 5p. Please call the front desk if you have any questions: 469-402-3400.

Press release submitted to The Rockwall Times by Leslie Wilson, Marketing Director of Rockwall Urgent Care

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