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Rockwall City Council approves partial water refund to help lower bills after winter storms

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Rockwall, Texas – March 2, 2021 – During the recent winter storms, Rockwall’s water usage was up by 32 million gallons. In large part, that’s because residents had to drip faucets for an entire week to keep pipes from freezing. Also, in many cases, pipes that did burst may have spilled quite a bit of water before residents were able to repair them. As a proactive step, the Rockwall City Council voted at their meeting Monday night to give residents a 2,000 gallon water allowance to help lower the cost of the anticipated higher water bills.

Residents won’t see a refund on their water bill in the traditional sense. The base rate for a 5/8” meter currently includes the first 2,000 gallons of usage, and the Rockwall Utility Billing Department will simply increase the base rate to include the first 4,000 gallons of usage for the month of February. This extra 2,000 gallon allowance for dripping will go a long way to keep the extra usage from costing our customers.

The Council vote also included a measure directing staff to not include the month of February in the calculation of sewer averages, so that increased usage will not impact averages for the year. In keeping with the City’s policy to make partial adjustments when you’ve had a leak, you will need to present an invoice from a plumber or receipt for parts purchased to make repairs. Be sure to specify your service address. Those can be emailed to [email protected] or dropped off in person at the Utility Billing Department at 385 S. Goliad St.

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