Last updated on March 23, 2020
Atmos Energy has temporarily suspended natural gas disconnections.
In a press March 14 press release, the company said, ” Atmos Energy understands that the coronavirus outbreak may cause some of our valued customers to experience financial difficulty, whether because of illness, quarantine or a disruption at work. As part of its commitment to serving and working with its customers throughout this difficult time, Atmos Energy has temporarily suspended natural gas disconnections.
For more information on Atmos bill relief, customers can call 888-286-6700
“Atmos Energy’s commitment to safety, paired with our culture, have led us during unique times. This will be no different,” said Kevin Akers, president and CEO of Atmos Energy. “We prepare year-round for the unexpected and will maintain our attention to detail, our passion for excellence and our sense of urgency. We stand ready to take action and take care of our valued customers and employees while delivering the clean, safe, affordable and reliable energy our customers require.”
Atmos Energy provides a “Sharing the Warmth” program, a program which can assist those who may have trouble paying their bills Donations are increased by additional contributions by Atmos.
Atmos Energy then partners with local nonprofit agencies to effectively reach those customers. Customers who need help paying their bill may visit https://www.atmosenergy.com/customer-service/get-help-paying-your-bill to locate the nearest community action agency for assistance.
Atmos Energy also offers Budget Billing, which is based on a rolling, 12-month average of the bill and adjusts monthly, providing a more predictable amount due every month.
